Our products are being shipped out from Los Angeles, CA.
Orders are packed and shipped out within 24 hours of your payment. Delivery transit times will range from 2-6 business days (Sundays and federal holidays not included).
Customer Service is available by emailing email@example.com. We will respond within 24-48 hours.
We offer FREE expedited shipping which takes 1 to 5 Days within the U.S on orders above $50.00. Quicker delivery options are also available for orders that are urgent. Orders are most likely shipped out the same day if received by 8:00am PST.
We utilize USPS, UPS and Fedex on our orders. Shipping estimates are provided the courier. Please contact the courier directly with any questions on delays of your shipment.
Please allow extra shipping times during large storms affecting couriers and busy holiday seasons during December.
Missing or Lost Packages
If you did not receive your package after 36 hours of a delivery confirmation, please check the following:
Check to see if the destination address matches the label.
Look for an ATTEMPTED DELIVERY notice.
Check your surrounding property in case the carrier placed the package in a discreet location.
Check if a family member or neighbor accepted the package.
In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to USPS and FedEx regulations.
Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout.
Because our products are perishable items. We are unable to take returns on formula that has already left our warehouse. We object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.