SHIPPING & HANDLING

We offer free expedited shipping within the United States and U.S. territories on all orders above $50

Warehouse

Our products are being shipped out from Los Angeles, CA.

Handling Time

Orders are packed and shipped out within 24 hours of your payment. Delivery transit times will range from 2-6 business days (Sundays and federal holidays not included).

Customer Service is available by emailing joshuaorganic@gmail.com.  We will respond within 24-48 hours.

Shipping Time

We offer FREE expedited shipping which takes 1 to 5 Days within the U.S on orders above $50.00.   Quicker delivery options are also available for orders that are urgent.  Orders are most likely shipped out the same day if received by 8:00am PST. 

We utilize USPS, UPS and Fedex on our orders. Shipping estimates are provided the courier.  Please contact the courier directly with any questions on delays of your shipment.

Please allow extra shipping times during large storms affecting couriers and busy holiday seasons during December. 

Damaged Packages

For any damaged packages, please first attempt to contact the courier to resolve the issue since they most likely have more information about the package and can resolve the issue much quicker than we can once the package is passed on to the courier.  Claims can be filed directly with the carrier and most packages are insured up to $100.  We are not liable for lost or damaged packaged.
 

Missing or Lost Packages

 

If you did not receive your package after 36 hours of a delivery confirmation, please check the following:

Check to see if the destination address matches the label.

Look for an ATTEMPTED DELIVERY notice.

Check your surrounding property in case the carrier placed the package in a discreet location.

Check if a family member or neighbor accepted the package.

In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.

After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to USPS and FedEx regulations. 

Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. 

You can visit FedEx or USPS to file a claim. 


 International Shipping

Unfortunately, we do not ship to other countries other than the United States at this time.

 Packing

Our formula is always shipped in sealed boxes, we will never ship the formula pouches outside of its original package.  Sometimes the exterior packaging can be damaged during transit, but the pouches will always remained sealed.

Returns

Incorrect Product:

We are very sorry if a mistake was made in processing your order.  Please email us immediately with your order number within 3 days of receiving shipment.  Please attach photos of the false item(s) you received so that we may help identify the mistake.  We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the incorrect product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment.  Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns. 

Return Policy:

Because our products are perishable items.  We are unable to take returns on formula that has already left our warehouse. We object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.